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Lean management is a suitable methodology for companies that want to improve their productive performance and competitiveness. This study aims to research levels of implementation and internalisation of Lean production tools in Spanish manufacturing companies, and explores differences in behaviour between SMEs and large companies based on data gathered over three time periods. The correlation between Lean adoption and company performance is also analysed.

Company survey data for the years 2012, 2015 and 2018 collected from 354 respondents were used to conduct a longitudinal study on the level of lean tool adoption and internalisation in manufacturing companies.

Over the years, the use of Lean tools has increased, whereas levels of internalisation have remained stable. Lean tool use in SMEs and large companies show significant differences in 2012 and 2015, but this is no longer the case 2018. Results also show that higher Lean tool use helps increase return on sales (ROS), and higher levels of internalisation of tools helps reduce the number of products rejected.

To date, there are no known studies on the use and internalisation of Lean tools or their correlations with business performance indicators in Spanish manufacturing companies.

The present study seeks to identify the salient mobile shopping (m-shopping) service quality dimensions as perceived by mobile shoppers (m-shoppers) and examines the linkages between the derived m-shopping service quality dimensions, customer trust and customer loyalty.

The research instrument is developed based upon the mostly validated measures of prior studies. A pretest of the questionnaire is conducted to assess the content validity of the measurement scales. An online survey is used to collect the required data. We employ structural equation modeling (SEM) to analyze data collected from 286 m-shoppers.

We identify five key m-shopping service quality dimensions: responsiveness, personalization, ease of use, aesthetics and perceived risk based on an extensive review of relevant literature. The SEM results show that all the five m-shopping service quality dimensions significantly impact, directly and/or indirectly, customer loyalty. Moreover, the results show that trust plays a partial mediating role in the effects of responsiveness and personalization on loyalty; a full mediating role in the effects of aesthetics and perceived risk on loyalty and no mediating role in the effect of ease of use on loyalty.

Mobile retailers (m-retailers) can use the quality measurement tool developed in this study to detect service quality weaknesses and strengths. Based on their quality assessment, m-retailers can effectively allocate corporate resources to the important service quality attributes uncovered by this study, thereby improving their overall service quality performance and in turn expanding their loyal customer base.

Prior studies have demonstrated that service quality and customer trust play a pivotal role in enhancing customer loyalty in both offline and online settings. Unfortunately, no research has empirically examined the relationships between service quality dimensions, trust and loyalty in the context of m-shopping. Therefore, a major contribution of this study is to address this research gap and add knowledge to the limited body of post-adoption m-shopping research.

The purpose of this paper is to identify the key dimensions of mobile banking (m-banking) service quality.

The authors employ the critical incident technique to unveil the key dimensions of m-banking service quality as perceived by m-banking customers, and to identify critical satisfiers/dissatisfiers among the identified dimensions.

The analysis reveals a total of 17 dimensions of m-banking service quality: m-banking application quality (content, accuracy, ease of use, speed, aesthetics, security, diverse mobile application service features, and mobile convenience), and m-banking customer service quality (reliability, responsiveness, competence, courtesy, credibility, access, communication, understanding the customer, and continuous improvement). Of these, five dimensions, such as mobile convenience, accuracy, diverse mobile application service features, ease of use, and continuous improvement, are considered as the main sources of customer satisfaction/dissatisfaction.

M-bankers, based on the identified 17 dimensions, can develop a comprehensive service quality management system, which helps them identify and overcome key obstacles to the delivery of high quality m-banking customer services.

This study focusses on uncovering the key dimensions of m-banking service quality and their associated sub-dimensions specific to the context of m-banking. Theoretically, the identified dimensions and their related sub-items can serve as building blocks for further research in customer relationship management in m-banking.

Web sites are typically designed attending to a variety of criteria. However, web site structure determines browsing behavior and way‐finding results. The aim of this study is to identify the main profiles of web sites' organizational structure by modeling them as graphs and considering several social network analysis features.

A case study based on 80 institutional Spanish universities' web sites has been used for this purpose. For each root domain, two different networks have been considered: the first is the domain network, and the second is the page network. In both cases, several indicators related to social network analysis have been evaluated to characterize the web site structure. Factor analysis provides the statistical methodology to adequately extract the main web site profiles in terms of their internal structure.

This paper allows the categorization of web site design styles and provides general guidelines to assist designers to better identify areas for creating and improving institutional web sites. The findings of this study offer practical implications to web site designers for creating and maintaining an effective web presence, and for improving usability.

The research is limited to 80 institutional Spanish universities' web sites. Other institutional university web sites from different countries can be analyzed, and the conclusions could be compared or enlarged.

This paper highlights the importance of the internal web sites structure, and their implications on usability and way‐finding results. As a difference to previous research, the paper is focused on the comparison of internal structure of institutional web sites, rather than analyzing the web as a whole or the interrelations among web sites.

The purpose of this paper is to illustrate a business process modelling approach based on: the incorporation of the best practices in the industry; higher reliability standards for operation; real‐time settlement; improved security; and transparency in the process and information handling.

This novel process modelling considers three major phases. First, devising a new operating model covering the following main aspects: core services, secondary services, support services, common processes for all services and, system interaction with the national and international financial markets. Second, modelling of the redesigned business processes. Third, construction of a new system.

Significant improvements in the five attributes mentioned above were achieved by incorporating a straight‐through continuous processing model with a single entry and exit channel, a new account structure, an intelligent pre‐settlement process, and by stressing transparency in every process (system log).

The illustrated methodology represents close to 10,000 work‐hours of research and consultancy at the Mexican central securities depository –CSD (INDEVAL). Although, arithmetic results are case specific, insight knowledge can be easily adapted on other CSD worldwide.

International standards as well as the best international practices were incorporated in the new system. Hence, the operation of INDEVAL will be in the leading edge of financial systems.

The present contribution illustrates a comprehensive re‐design of a complex business environment. One of the most innovative proposals for this new model was the new pre‐settlement module which optimizes the settlement process. Moreover, the incorporation of a straight‐through continuous processing model for a securities depository provides a transparent and efficient operation for a CSD.

This paper aims to propose comparing the performance of three algorithms based on different population-based heuristics, particle swarm optimization (PSO), artificial bee colony (ABC) and method of musical composition (DMMC), for the districting problem.

In order to compare the performance of the proposed algorithms, they were tested on eight instances drawn from the Mexican electoral institute database, and their respective performance levels were compared. In addition, a simulated annealing-based (simulated annealing – SA) algorithm was used as reference to evaluate the proposed algorithms. This technique was included in this work because it has been used for Federal districting in Mexico since 1994. The performance of the algorithms was evaluated in terms of the quality of the approximated Pareto front and efficiency. Regarding solution quality, convergence and dispersion of the resulting non-dominated solutions were evaluated.

The results show that the quality and diversification of non-dominated solutions generated by population-based algorithms are better than those produced by Federal Electoral Institute’s (IFE’s) SA-based technique. More accurately, among population-based techniques, discrete adaptation of ABC and MMC outperform PSO.

The performance of three population-based techniques was evaluated for the districting problem. In this paper, the authors used the objective function proposed by the Mexican IFE, a weight aggregation function that seeks for a districting plan that represents the best balance between population equality and compactness. However, the weighting factors can be modified by political agreements; thus, the authors decided to produce a set of efficient solutions, using different weighting factors for the computational experiments. This way, the best algorithm will produce high quality solutions no matter the weighting factors used for a real districting process. The computational experiments proved that the proposed artificial bee colony and method of musical composition-based algorithms produce better quality efficient solutions than its counterparts. These results show that population-based algorithms can outperform traditional local search strategies. Besides, as far as we know, this is the first time that the method of musical composition is used for this kind of problems.

In 2014, the city of São Paulo began to implement the public policy “WiFi Livre SP.” This policy created the infrastructure for a WiFi network providing unrestricted internet connectivity in a 120 public squares, distributed in 5 geographical regions of the city (center, south, north, east, and west). In order to monitor the effectiveness of this public policy, a series of surveys were administered to users. The survey ascertained their views about the quality and frequency of the signal in the public squares.

To carry out analysis of this service a survey was used. The researchers camped out in the squares and flagged people down asking whether they could participate in the survey. Data was collected between August and October 2015, using an application for tablets developed by the research team.

The data showed that the networks functioned effectively and provided good service to the users. Another positive factor is the good signal evaluation in the public squares, since it was an initial concern of the project makers. Further, access to these networks made it possible for residents to use several platforms to communicate in an intensive fashion.

The findings show that a connectivity policy should be geared toward promoting the right of all citizens to access the internet regardless of their ability to pay. Free and full access without any sacrifices of privacy should be guiding principles in policy implementation.

The objective of this research is to propose a framework which is apt to assess how a nation branding campaign could promote cultural identity by ultimately curbing political polarization.

By relying on a multidisciplinary approach that blends theoretical constructs from different fields the methodology is based on a mixed-method approach whereby the qualitative data stemming from a set of interviews with key-informants is coupled by a survey of Colombian citizens in order to gain in-depth insights over the impact of nation branding on political polarization.

From the findings, it emerges that a campaign based on nation branding and targeting domestic citizens could curb political polarization within Colombia, by also fostering cultural identity.

The study considers only Colombia. To fully assess the robustness of the framework it would be useful to extend the analysis to a broader range of countries and to a wider set of domestic issues.

The research not only provides in-depth insights on how nation branding can be used effectively in order to curb political polarization but also practical guidance on how a nation branding campaign can be effectively designed. The findings are relevant to policy-makers that have the opportunity to implement informed and educated nation branding campaigns not just overseas, but also to strategically address important domestic issues by engaging the domestic stakeholders.

While country branding has been extensively investigated within the context of international business, we have a relatively limited understanding of its domestic impact. In contrast to traditional country branding literature, this paper aims to theoretically advance our understanding of nation branding and its effect on political polarization, as well as gauging its impact on cultural identity.

The purpose of this chapter is to illustrate the contribution made by migrants in the territory that hosts them, particularly when they transfer their knowledge to members of the community. In the specific case of the sea urchin fishery, it is described how the Morishita family in Baja California undertakes the sea urchin value chain, from the location of population banks to the commercialization of the product in the Japanese market and, by therefore, the promotion of development in rural places while starting a culture of export and currency generation. An adventure of opportunities that has been successful for more than 50 years, whose origin is the sustainable use of “a plague” that today is a delicacy for many.